Company name of the Service Provider: Flowyer LegalTech LLC
Headquarters of the Service Provider: Alíz utca 6, Building A, Wing B, Floor 1, Door 6, 1117 Budapest, Hungary
Tax number: 25556584-2-43
Company registration number: 13-09-181128
Contact: support@flowyer.eu
Client: The legal entity specified on the order form, acting on its own behalf or on behalf of an organisation without legal personality, which uses the services available at www.flowyer.eu.
Service provider: Flowyer LegalTech LLC, Alíz utca 6, Building A, Wing B, Floor 1, Door 6, 1117 Budapest, Hungary
Software: The legal practice administrative management system operated by the Service Provider, accessible at www.flowyer.eu.
Agreement: The confirmation prepared by the Service Provider and sent exclusively electronically to the Client based on the order. General Terms of Use of Services and the Privacy Policy electronically accepted by the Client are parts of the Agreement.
Period: The 6-month or 1-year duration undertaken by the Client in the order.
Termination of the Agreement: The Agreement terminates at the end of the subscription period. According to Section 29 (1) (m) of Government Decree 45/2014 (II. 26.), the Client declares that payment of the fee also constitutes consent to the commencement of providing the service.Google LLC ensures a minimum availability of 99.95% (https://cloud.google.com/appengine/sla) for the Software. Data is stored in two copies in Frankfurt, with daily backups maintained in Belgium for one year. Unlike data storage, uploaded files are managed using a version control system, also operated in Frankfurt. Deleted or accidentally overwritten files can be restored up to 90 days retrospectively.
Although no downtime has occurred since the launch of the Software, the Service Provider's liability does not extend to interruptions or data loss caused by the following:
• Circumstances beyond the Service Provider's control (force majeure), including but not limited to any government action, war, rebellion, sabotage, armed conflict, embargo, fire, flood, airstrikes, or other disturbances, unavailability, disruption, or delay of telecommunications or third-party services, virus or hacker attacks, third-party software failures (e-commerce software, payment gateways, chat systems, statistics), or the unavailability of raw materials, services, power, and equipment.
• Disruptions to the international internet infrastructure, e.g., issues with the DNS (Domain Name Services) system.
• System failures or downtime beyond the Service Provider's supervision and control.
• Email or webmail delivery failures.
• DNS service interruptions for extension purposes.
• Unexpected system failures despite the Service Provider's full completion of its maintenance and monitoring tasks.
The Service Provider assumes no liability for damages resulting from the use of the Software.
Requests, feedback, and bug reports related to the Software must be submitted electronically via email to support@flowyer.eu. The customer service team will respond within three business days at the latest and initiate processing of the report.
Telephone support is available for urgent issues only, on weekdays from 9 a.m. to 6 p.m., at +36 70 583 7315.
Expert work required for bug investigation is free of charge, provided the issue is proven to be a software failure or caused by a fault attributable to the Service Provider.
If a technical issue can only be reproduced on the Client's computer, the Service Provider may, with prior consent from the Client and at an agreed time, investigate the issue through remote support tools such as TeamViewer.The Software is compatible with any computer running at least Windows 7 and equipped with the latest version of Mozilla Firefox or Google Chrome browsers (with cookies and JavaScript enabled by default). Although the Software may work on other browsers, full functionality is only guaranteed on these two browsers. For optimal display, a resolution of at least 1280 pixels wide is recommended. While the Software is browser-based and requires no installation, the Service Provider may, in the future and in response to client needs, develop optional installable add-ons for convenience. These add-ons will be made available to Clients free of charge.
All information on the Service Provider's website (product descriptions, informational text, images, graphics) as well as the site's graphical and technical structure and functionality, are the exclusive property of the Service Provider as copyright holder. These are fully protected by copyright law under Act LXXVI of 1999. Use, processing, copying, distribution, or storage of this material without the explicit written consent of the copyright holder constitutes a violation of copyright law and may result in legal consequences. Information on the Service Provider's website may be freely downloaded, displayed, and printed for personal use. For commercial use, please request an official offer or statement from the Service Provider.
The Flowyer trademark is a registered one and can be verified on the website of the European Union Intellectual Property Office: link.The Parties are subject to criminal liability for classified information they become aware of before and during the performance of the Agreement. Neither party is entitled to disclose or share other confidential information, except for essential elements of the Agreement, such as the identity of the Parties, the subject of the Agreement, the compensation amount, or any provisions whose disclosure is required by law.
Information related to the Agreement and its performance, or information about the Parties, especially regarding their operation or organisation, that comes to their knowledge or possession, or is otherwise learned and not publicly accessible, including facts, data, plans, documents, procedures (hereinafter: data), are considered business secrets. The disclosure of such information could harm the Parties’ official, business, or other interests.
The obligation of confidentiality for classified information binds both Parties even after the contract expires or terminates for any reason, for the duration of the classification. For other secrets or confidential information arising from the Agreement or during its performance, the Parties must act in accordance with the laws in effect at the time of entering into the agreement.
The Parties shall take all necessary steps to inform their employees and other contributors about these obligations and ensure adherence to these provisions.The Client is responsible for all actions performed under their username and for keeping the password protecting it secure. The Service Provider bears no liability in this regard.
The Parties declare that all communications related to this Agreement will be made in writing. The fees displayed on the website and in the Agreement are exclusive of VAT. The Client accepts that the Service Provider may use its name and logo as a reference on its website. The contracting parties agree to resolve any disputes amicably through direct negotiations. If this fails, the parties submit to the exclusive jurisdiction of the court competent for the Service Provider’s registered office in all legal disputes.
